Zinastore UK – Return Policy

At Zinastore, we are committed to providing our customers with the best quality African and Nigerian foodstuffs. We understand that sometimes things don’t go as planned, so we’ve created this return policy to help you make sure you’re completely satisfied with your purchase.

1. Eligibility for Returns

You are eligible for a return if:

  • The product is unopened, unused, and in its original packaging.
  • The item was damaged or defective upon delivery.
  • The item received is different from what you ordered.

Please note: Due to the nature of our food products, returns for items that have been opened or used will not be accepted for hygiene and safety reasons.

2. Return Timeframe

  • Returns must be requested within 14 days from the date of delivery.
  • If your product arrives damaged or incorrect, please notify us within 48 hours of receiving the item.

3. How to Return an Item

To initiate a return, please follow these steps:

  • Contact our customer support team via email at [email protected] with your order number, product details, and reason for return.
  • Our team will provide you with instructions on how to send the product back to us.
  • If your return is due to a damaged or incorrect item, we will cover the cost of return shipping.

4. Refunds

  • Once the returned item has been received and inspected, we will process your refund.
  • Refunds will be issued to the original payment method within 5-10 business days.
  • If your return is due to damage or incorrect items, we will also offer you the option of receiving a replacement.

5. Exclusions

We cannot accept returns for:

  • Perishable items, such as fresh or frozen food, once they’ve been delivered.
  • Items that have been opened or consumed.

6. Customer Support

If you have any questions or concerns regarding your return or need assistance with the process, please reach out to our customer support team:

We’re here to help and ensure you have the best experience shopping with Zinastore!

Zinastore UK values your satisfaction and aims to make your shopping experience with us as smooth as possible. Thank you for choosing us for your African and Nigerian foodstuffs!